News

Shaping the Future of Recovery Operations: Data-Driven and Connected

November 14, 2025 | White Papers

IntroductionThank you for your interest in Shaping the Future of Recovery Operations: Data-Driven and Connected. If you couldn’t join us live, here is a quick look at discussion around trends in automation, reporting and analytics, systems integration and cross-functional best practices with our panel.Primeritus organized a webinar on October 30th, featuring a panel of industry experts with a discussion focused on creating smarter, faster, and more connected operations. Participants included individuals representing stakeholders in each sector of the repossession industry.Meet the PanelKayla Bradley – Sr. Director of Vendor Operations, Primeritus Financial Services, Inc.Tammy Freeland-Cleveland – Assistant Customer Account Manager, American Honda Finance CorporationMike Ruggiero – SVP of Revenue and Relationships, AKUVOJohn Newberry – CEO, Eagle Eye RecoveryEmerging Trends in AutomationAutomation Powering EfficiencyThe repossession industry is ever changing, and currently we are tracking emerging trends in automation. The biggest impact trends we are seeing are agent auto-assignments, increased pre-approvals, and evolving … Continued

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Behind the Skip: Tools, Tactics, and Trends

October 7, 2025 | White Papers

IntroductionThank you for your interest in Behind the Skip. If you couldn’t join us live, here is a quick look at trends and tactics that our expert panel shared to help everyone in the business work with greater efficiency.The skip and recovery industry is a shifting landscape demanding. Primeritus organized a webinar on September 11th, featuring a panel of industry experts with a discussion focused on maximizing the efficiency of the skip tracing sector. Participants included individuals representing stakeholders in each step of the skip tracing process.Meet the PanelShannon Looney – Sr. Director, Skip Operations, Primeritus Financial Services, Inc.Craig Tackett – Director of Client Relations and Business Development, NAR Services, Inc.Nicholas Tornabene – Senior Account Executive, IDIEvolution of Skip TracingFrom Paper Files to Artificial IntelligenceThe evolution of skip tracing over the past 20 years has taken us from traditional paper records all the way to the introduction of artificial intelligence. … Continued

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Repo RealTalk: Aligning Agents, Lenders, and Forwarders for Success

July 23, 2025 | White Papers

IntroductionKey Takeaways from Our Recent Industry WebinarThank you for your interest in Repo RealTalk. If you couldn’t join us live, here’s a quick look at the trends, challenges, and opportunities our expert panel shared to help everyone in the asset recovery cycle work smarter, stay compliant, and succeed together.The recovery industry is a shifting landscape demanding increased alignment from all parties. Primeritus organized a webinar on June 26, featuring a panel discussion on strategies for aligning agents, lenders, and forwarders. Participants included individuals representing each group of stakeholders in the auto repossession sector.Meet the PanelAmanda Little – Vice President, Operations, Primeritus Financial ServicesLauren Sawicki – Specialty Collections & Repossession Vendor Manager, Nissan Motor Acceptance CorporationKenneth Johnston – Account Manager, American Honda Finance CorporationMarcus Potter – President, NARS ServicesMarket Overview and Key TrendsThe Repossession Landscape: Still Essential, Rapidly EvolvingRecent developments in the first half of 2025 highlight several key trends within … Continued

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Navigating the Automotive Remarketing Landscape: A Strategic Guide Informed By Industry Experts

May 14, 2025 | White Papers

INTRODUCTIONThe automotive remarketing industry stands at a pivotal moment, facing evolving economic pressures, regulatory complexities, and disruptive technologies. To provide clarity and foresight, Primeritus convened a panel of leading experts in a recent webinar. This white paper captures their collective insights, delivering an informed, practical roadmap to help lenders, remarketers, and service providers effectively navigate the shifting landscape. MEET THE PANEL OF EXPERTSJeremy Robb – Sr. Director, Economist & Industry Insights, Cox AutomotiveTim Mertikas – VP, Consumer Collections, Axos BankCraig Brown – AVP, Specialty Collections, Navy Federal Credit UnionBrooks Stewart – VP, Auto Finance Growth & Innovation, Allied SolutionsRobert “RJ” Kontich – VP, Auto Remarketing, Primeritus Financial Services MARKET DISRUPTION: KEY CHALLENGES FACING REMARKETINGInventory Shortages & Affordability PressuresThe used vehicle market continues to feel the aftershocks of pandemic-era new car production declines. Supply constraints persist, though signs point to bottoming out and gradual recovery. Prices, while softening, remain significantly elevated compared to … Continued

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Primeritus Carries Over Positive Momentum From 2023 With Elevation of Key Executive, Announces Jennifer Turnage as CEO

February 23, 2024 | Press Release

Steve Norwood Named Executive Chairman of the BoardPrimeritus Financial Services, Inc., (PFS), a national leader of repossession management, remarketing, titled services, and skip tracing services to the financial services industry, announced today that Jennifer Turnage has been named Chief Executive Officer. In this role, she will oversee all of Primeritus’ operations. While Steve Norwood has stepped down from the CEO role, he will remain on the Board of Directors and continue to play a pivotal role in developing the management team and key personnel, and fostering valuable client relationships.Turnage joined Primeritus in 2022 to serve as the Chief Financial Officer at the behest of Norwood. One year later, she was promoted to President. Norwood and Turnage have a lengthy history of building successful companies together, and the newly restructured and growing Primeritus is the latest success story for the two longtime executive change agents.In 2005, Norwood co-founded Consolidated Asset Recovery … Continued

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Primeritus Names Misty Carson VP of Sales

October 16, 2023 | Press Release

Primeritus Financial Services, Inc., (PFS) announced that Misty Carson has joined the company as vice president of sales, assuming responsibility and leadership for the company’s Sales Team and branding. PFS is the nation’s leading service provider of recovery management, skip tracing, and remarketing services to the auto finance and insurance services industry. In her new position, Carson will report to Steve Norwood, chief executive officer of Primeritus Financial Services, Inc., and will join the senior leadership team. Norwood stated, “Misty is a tenured sales executive with a proven track record of success in generating new business growth with many auto finance institutions, banks, and credit unions. Misty’s knowledge in the financial services industry will be an asset to our company, partners, and customers.” Carson comes to Primeritus with over two decades of senior sales leadership experience in account receivables management and business process outsourcing with large national outsourcing companies who … Continued

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Primeritus Names Justin Conners to be COO

November 18, 2022 | Press Release

The leadership transformation of Primeritus Financial Services continued with an announcement to the provider of recovery management, skip-tracing, and remarketing shared on Monday. Already with a new chief executive officer and chief financial officer in place, Primeritus said it has promoted Justin Conners from senior vice president of operations to be chief operating officer. According to the news release, Conners will have the responsibility of managing all of operations for all the Primeritus family of companies. Primeritus said in the news release that the changes came following the resignation of former CFO Nick Kates and CEO Chris McGinness, who had previously been with the company since 2013. “I am very excited to be back in the industry and to be working with such great customers and employees we have here at PFS. We are committed to be the leading provider of repossession, skip and remarketing services in this market,” Norwood … Continued

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Repossession Executive of the Year – Presented by Primeritus

November 18, 2022 | Press Release

Dion Gage said he learns something new about the repossession and recovery business every day. His knowledge-gaining approach is part of the reason why Gage was named this year’s Repossession Executive of the Year, an accolade presented by Primeritus Financial Services. Gage will officially be given the accolade during Used Car Week, which begins on Nov. 14 in San Diego. Gage is a seasoned financial services professional who brings more than 20 years of experience to his role as vice president of vendor management and impounds at Exeter Finance. Since joining the company in 2017, Gage has been essential in ensuring that repossession vendors meet all monthly service legal agreements (SLAs), creating repossession strategy for the company, developing internal repossession teams at Exeter, and onboarding vendors to achieve company metrics. Before joining Exeter Finance, Gage worked for Santander Consumer USA and WFS Financial in operations, vendor management, servicing, and collections. … Continued

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Toyota Financial Services Honors Primeritus with Recovery Award

October 11, 2018 | Press Release

Primeritus Financial Services is pleased to announce they were the first supplier to receive the Recovery Services Excellence Award from Toyota Financial Services (TFS). This is Toyota’s most recent supplier recognition program for fiscal year 2018. The program is intended to drive performance results in a competitive spirit amongst Toyota’s recovery service vendors. The award recognizes a vendor’s performance in results, compliance, and overall partnership, and includes a trophy which travels quarterly for display in each recipient’s home office. “It’s truly an honor to have been the first to receive the ‘Recovery Services Excellence Award’ from TFS,” said Scott Peters, President and CEO. “But it’s far from an individual achievement. This award is a testament to the combined power of great vendor and lender partnerships, and a values-driven culture within Primeritus. We’re eager to continue advancing our continuous process and technology improvements and playing a meaningful role within the industry.” … Continued

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SNAAC Partners with Primeritus Financial Services for Nationwide Remarketing Services

September 25, 2018 | Press Release

Security National Automotive Acceptance Company (SNAAC), a non-prime auto finance company, and Primeritus Financial Services, Inc., the leading service provider of recovery management, skip tracing, and remarketing services to the auto finance industry, today, announced their collaborative partnership. Primeritus will provide SNAAC their full-suite of remarketing services for SNAAC’s automotive portfolio. “Primeritus has a solid reputation in the industry by helping auto finance companies improve their remarketing strategies and obtaining the highest returns in the auction lanes,” says Chris Mitcham, Senior Vice President of Collections with SNAAC. “SNAAC is proud to partner with a company that will help us; improve our portfolio results, lower our overall days to sell, manage cost, experience premium lane placement, and participate in their vehicle certification process in order to obtain the highest vehicle retention value.” Keith Byrd, VP of Remarketing for Primeritus added, “The team at Primeritus is very excited and proud to partner … Continued

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