News

The New Compliance Landscape

October 21, 2026 | White Papers

IntroductionThank you for your interest in The New Compliance Landscape. If you could not join us live, here is a look at our discussion around the evolving compliance landscape, emerging risks, and practical strategies for staying ahead.Primeritus organized a webinar on September 17th, featuring a panel of industry experts with a discussion focused on today’s compliance landscape and sustainable risk mitigation. Participants included individuals representing stakeholders in multiple sectors of the repossession industry.Meet the PanelCaitlin Hart – Senior Manager; Claims, Audit & Business Process Improvement, Primeritus Financial Services, Inc.Chelsi Hartman – Vice President of Compliance, Exeter FinanceWayne Ray – CEO, American Recovery AssociationCompliance in Today’s EnvironmentFrom Standard to Business AdvantageIn today’s environment, compliance is no longer just a requirement businesses must meet but a true strategic advantage. Compliance has moved beyond meeting set standards to questioning data-protection practices, third-party risk management expectations, and sustainable governance. Organizations are now looking to … Continued

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2026 Mid-Year Auto Finance Outlook

July 20, 2026 | White Papers

IntroductionThank you for your interest in our 2026 Mid-Year Auto-Finance Outlook. If you could not join us live on June 18th, here is a look at our discussion around economic drivers in the first half of the year, the evolution of recovery strategy, and remarketing trends.Meet the PanelJennifer Turnage – CEO, Primeritus Financial Services, Inc.Jeremy Robb – Chief Economist, Cox Automotive2026 Economic OverviewImpacts of the Geopolitical Climate in Q1 & Q2The first six months of 2026 have seen a variety of economic variables shifting consumer spending and lending. High tax returns throughout Q1 and the beginning of Q2 offset some of the impact of overall high inflation driven by the geopolitical climate. Throughout the first half of the year increased fuel prices cost consumers an estimated $574 million per day, with fuel prices currently trending down from this year’s high. Overall inflation rates are beginning to stabilize entering the third quarter but … Continued

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Recovery to Remarketing: Eliminating Bottlenecks and Hidden Costs

April 22, 2026 | White Papers

IntroductionThank you for your interest in Recovery to Remarketing: Eliminating Bottlenecks and Hidden Costs. If you could not join us live, here is a look at our discussion around identifying bottlenecks in the repossession process, mitigating hidden costs, and building best-in-class operations.Primeritus organized a webinar on March 26th, featuring a panel of industry experts with a discussion focused on leveraging partnerships in the repossession process to improve operational efficiency across all sectors. Participants included individuals representing stakeholders in each sector of the repossession industry.Meet the PanelAmanda Ferrell – Remarketing Manager, Primeritus Financial Services, Inc.Seth Rose – Owner, Express ResultsPamela Bishop – Senior Director, Special Initiatives and Business Development, RunBuggyDamion English – Repossession Manager, Navy Federal Credit UnionBottlenecksCommunication, Data Accuracy, and TransportationBottlenecks within the repossession industry occur around a few common pain points. Regardless of what sector a partner may work in, bottlenecks are reported in areas such as communication, data … Continued

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Primeritus Financial Services, Inc. Receives SOC 2 Type II Attestation

February 16, 2026 | Press Release

Independent Audit Verifies Primeritus Financial Services, Inc.’s Internal Controls and ProcessesNashville, TN – Primeritus Financial Services, Inc., a repossession, skip tracing, and remarketing management firm, today announced that it has completed its SOC 2 Type II audit, performed by KirkpatrickPrice. This attestation provides evidence that Primeritus Financial Services, Inc. has a strong commitment to security and to delivering high-quality services to its clients by demonstrating that they have the necessary internal controls and processes in place.A SOC 2 audit provides an independent, third-party validation that a service organization’s information security practices meet industry standards stipulated by the AICPA. During the audit, a service organization’s non-financial reporting controls, as they relate to security, availability, processing integrity, confidentiality, and privacy of a system, are tested. The SOC 2 report delivered by KirkpatrickPrice verifies the suitability of the design and operating effectiveness of Primeritus Financial Services, Inc.’s controls to meet the standards for these criteria.“Completing another SOC … Continued

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Primeritus Financial Services Welcomes Jeremy Hester to Strategic Sales Team

December 17, 2025 | Press Release

Remarketing and repossession veteran brings 21 years of experience to nationwide providerPrimeritus, a provider of recovery, skip-tracing and remarketing services to the finance community, announces the hiring of Jeremy Hester. Hester joins the Strategic Sales team as Senior National Strategic Sales Executive and his day-to-day will see him liaising with major auto-lender clients, supporting Primeritus’ history of excellent customer satisfaction, managing partnerships with new and existing business, and more. He will report to Misty Carson, Senior Vice President of Strategic Sales.“At Primeritus, our success has always been driven by people and relationships and Jeremy’s deep industry experience and reputation for integrity and partnership align perfectly with our culture and our vision for the future,” said Jennifer Turnage, chief executive officer of Primeritus. “As we continue to grow and evolve, having leaders like Jeremy join us underscores our commitment to building strong relationships and delivering unmatched value to our clients and … Continued

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Shaping the Future of Recovery Operations: Data-Driven and Connected

November 14, 2025 | White Papers

IntroductionThank you for your interest in Shaping the Future of Recovery Operations: Data-Driven and Connected. If you couldn’t join us live, here is a quick look at discussion around trends in automation, reporting and analytics, systems integration and cross-functional best practices with our panel.Primeritus organized a webinar on October 30th, featuring a panel of industry experts with a discussion focused on creating smarter, faster, and more connected operations. Participants included individuals representing stakeholders in each sector of the repossession industry.Meet the PanelKayla Bradley – Sr. Director of Vendor Operations, Primeritus Financial Services, Inc.Tammy Freeland-Cleveland – Assistant Customer Account Manager, American Honda Finance CorporationMike Ruggiero – SVP of Revenue and Relationships, AKUVOJohn Newberry – CEO, Eagle Eye RecoveryEmerging Trends in AutomationAutomation Powering EfficiencyThe repossession industry is ever changing, and currently we are tracking emerging trends in automation. The biggest impact trends we are seeing are agent auto-assignments, increased pre-approvals, and evolving … Continued

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Behind the Skip: Tools, Tactics, and Trends

October 7, 2025 | White Papers

IntroductionThank you for your interest in Behind the Skip. If you couldn’t join us live, here is a quick look at trends and tactics that our expert panel shared to help everyone in the business work with greater efficiency.The skip and recovery industry is a shifting landscape demanding. Primeritus organized a webinar on September 11th, featuring a panel of industry experts with a discussion focused on maximizing the efficiency of the skip tracing sector. Participants included individuals representing stakeholders in each step of the skip tracing process.Meet the PanelShannon Looney – Sr. Director, Skip Operations, Primeritus Financial Services, Inc.Craig Tackett – Director of Client Relations and Business Development, NAR Services, Inc.Nicholas Tornabene – Senior Account Executive, IDIEvolution of Skip TracingFrom Paper Files to Artificial IntelligenceThe evolution of skip tracing over the past 20 years has taken us from traditional paper records all the way to the introduction of artificial intelligence. … Continued

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Repo RealTalk: Aligning Agents, Lenders, and Forwarders for Success

July 23, 2025 | White Papers

IntroductionKey Takeaways from Our Recent Industry WebinarThank you for your interest in Repo RealTalk. If you couldn’t join us live, here’s a quick look at the trends, challenges, and opportunities our expert panel shared to help everyone in the asset recovery cycle work smarter, stay compliant, and succeed together.The recovery industry is a shifting landscape demanding increased alignment from all parties. Primeritus organized a webinar on June 26, featuring a panel discussion on strategies for aligning agents, lenders, and forwarders. Participants included individuals representing each group of stakeholders in the auto repossession sector.Meet the PanelAmanda Little – Vice President, Operations, Primeritus Financial ServicesLauren Sawicki – Specialty Collections & Repossession Vendor Manager, Nissan Motor Acceptance CorporationKenneth Johnston – Account Manager, American Honda Finance CorporationMarcus Potter – President, NARS ServicesMarket Overview and Key TrendsThe Repossession Landscape: Still Essential, Rapidly EvolvingRecent developments in the first half of 2025 highlight several key trends within … Continued

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Navigating the Automotive Remarketing Landscape: A Strategic Guide Informed By Industry Experts

May 14, 2025 | White Papers

INTRODUCTIONThe automotive remarketing industry stands at a pivotal moment, facing evolving economic pressures, regulatory complexities, and disruptive technologies. To provide clarity and foresight, Primeritus convened a panel of leading experts in a recent webinar. This white paper captures their collective insights, delivering an informed, practical roadmap to help lenders, remarketers, and service providers effectively navigate the shifting landscape. MEET THE PANEL OF EXPERTSJeremy Robb – Sr. Director, Economist & Industry Insights, Cox AutomotiveTim Mertikas – VP, Consumer Collections, Axos BankCraig Brown – AVP, Specialty Collections, Navy Federal Credit UnionBrooks Stewart – VP, Auto Finance Growth & Innovation, Allied SolutionsRobert “RJ” Kontich – VP, Auto Remarketing, Primeritus Financial Services MARKET DISRUPTION: KEY CHALLENGES FACING REMARKETINGInventory Shortages & Affordability PressuresThe used vehicle market continues to feel the aftershocks of pandemic-era new car production declines. Supply constraints persist, though signs point to bottoming out and gradual recovery. Prices, while softening, remain significantly elevated compared to … Continued

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Primeritus Carries Over Positive Momentum From 2023 With Elevation of Key Executive, Announces Jennifer Turnage as CEO

February 23, 2024 | Press Release

Steve Norwood Named Executive Chairman of the BoardPrimeritus Financial Services, Inc., (PFS), a national leader of repossession management, remarketing, titled services, and skip tracing services to the financial services industry, announced today that Jennifer Turnage has been named Chief Executive Officer. In this role, she will oversee all of Primeritus’ operations. While Steve Norwood has stepped down from the CEO role, he will remain on the Board of Directors and continue to play a pivotal role in developing the management team and key personnel, and fostering valuable client relationships.Turnage joined Primeritus in 2022 to serve as the Chief Financial Officer at the behest of Norwood. One year later, she was promoted to President. Norwood and Turnage have a lengthy history of building successful companies together, and the newly restructured and growing Primeritus is the latest success story for the two longtime executive change agents.In 2005, Norwood co-founded Consolidated Asset Recovery … Continued

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