White Papers

Recovery to Remarketing: Eliminating Bottlenecks and Hidden Costs

April 22, 2026 | White Papers

IntroductionThank you for your interest in Recovery to Remarketing: Eliminating Bottlenecks and Hidden Costs. If you could not join us live, here is a look at our discussion around identifying bottlenecks in the repossession process, mitigating hidden costs, and building best-in-class operations.Primeritus organized a webinar on March 26th, featuring a panel of industry experts with a discussion focused on leveraging partnerships in the repossession process to improve operational efficiency across all sectors. Participants included individuals representing stakeholders in each sector of the repossession industry.Meet the PanelAmanda Ferrell – Remarketing Manager, Primeritus Financial Services, Inc.Seth Rose – Owner, Express ResultsPamela Bishop – Senior Director, Special Initiatives and Business Development, RunBuggyDamion English – Repossession Manager, Navy Federal Credit UnionBottlenecksCommunication, Data Accuracy, and TransportationBottlenecks within the repossession industry occur around a few common pain points. Regardless of what sector a partner may work in, bottlenecks are reported in areas such as communication, data … Continued

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Shaping the Future of Recovery Operations: Data-Driven and Connected

November 14, 2025 | White Papers

IntroductionThank you for your interest in Shaping the Future of Recovery Operations: Data-Driven and Connected. If you couldn’t join us live, here is a quick look at discussion around trends in automation, reporting and analytics, systems integration and cross-functional best practices with our panel.Primeritus organized a webinar on October 30th, featuring a panel of industry experts with a discussion focused on creating smarter, faster, and more connected operations. Participants included individuals representing stakeholders in each sector of the repossession industry.Meet the PanelKayla Bradley – Sr. Director of Vendor Operations, Primeritus Financial Services, Inc.Tammy Freeland-Cleveland – Assistant Customer Account Manager, American Honda Finance CorporationMike Ruggiero – SVP of Revenue and Relationships, AKUVOJohn Newberry – CEO, Eagle Eye RecoveryEmerging Trends in AutomationAutomation Powering EfficiencyThe repossession industry is ever changing, and currently we are tracking emerging trends in automation. The biggest impact trends we are seeing are agent auto-assignments, increased pre-approvals, and evolving … Continued

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Behind the Skip: Tools, Tactics, and Trends

October 7, 2025 | White Papers

IntroductionThank you for your interest in Behind the Skip. If you couldn’t join us live, here is a quick look at trends and tactics that our expert panel shared to help everyone in the business work with greater efficiency.The skip and recovery industry is a shifting landscape demanding. Primeritus organized a webinar on September 11th, featuring a panel of industry experts with a discussion focused on maximizing the efficiency of the skip tracing sector. Participants included individuals representing stakeholders in each step of the skip tracing process.Meet the PanelShannon Looney – Sr. Director, Skip Operations, Primeritus Financial Services, Inc.Craig Tackett – Director of Client Relations and Business Development, NAR Services, Inc.Nicholas Tornabene – Senior Account Executive, IDIEvolution of Skip TracingFrom Paper Files to Artificial IntelligenceThe evolution of skip tracing over the past 20 years has taken us from traditional paper records all the way to the introduction of artificial intelligence. … Continued

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Repo RealTalk: Aligning Agents, Lenders, and Forwarders for Success

July 23, 2025 | White Papers

IntroductionKey Takeaways from Our Recent Industry WebinarThank you for your interest in Repo RealTalk. If you couldn’t join us live, here’s a quick look at the trends, challenges, and opportunities our expert panel shared to help everyone in the asset recovery cycle work smarter, stay compliant, and succeed together.The recovery industry is a shifting landscape demanding increased alignment from all parties. Primeritus organized a webinar on June 26, featuring a panel discussion on strategies for aligning agents, lenders, and forwarders. Participants included individuals representing each group of stakeholders in the auto repossession sector.Meet the PanelAmanda Little – Vice President, Operations, Primeritus Financial ServicesLauren Sawicki – Specialty Collections & Repossession Vendor Manager, Nissan Motor Acceptance CorporationKenneth Johnston – Account Manager, American Honda Finance CorporationMarcus Potter – President, NARS ServicesMarket Overview and Key TrendsThe Repossession Landscape: Still Essential, Rapidly EvolvingRecent developments in the first half of 2025 highlight several key trends within … Continued

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Navigating the Automotive Remarketing Landscape: A Strategic Guide Informed By Industry Experts

May 14, 2025 | White Papers

INTRODUCTIONThe automotive remarketing industry stands at a pivotal moment, facing evolving economic pressures, regulatory complexities, and disruptive technologies. To provide clarity and foresight, Primeritus convened a panel of leading experts in a recent webinar. This white paper captures their collective insights, delivering an informed, practical roadmap to help lenders, remarketers, and service providers effectively navigate the shifting landscape. MEET THE PANEL OF EXPERTSJeremy Robb – Sr. Director, Economist & Industry Insights, Cox AutomotiveTim Mertikas – VP, Consumer Collections, Axos BankCraig Brown – AVP, Specialty Collections, Navy Federal Credit UnionBrooks Stewart – VP, Auto Finance Growth & Innovation, Allied SolutionsRobert “RJ” Kontich – VP, Auto Remarketing, Primeritus Financial Services MARKET DISRUPTION: KEY CHALLENGES FACING REMARKETINGInventory Shortages & Affordability PressuresThe used vehicle market continues to feel the aftershocks of pandemic-era new car production declines. Supply constraints persist, though signs point to bottoming out and gradual recovery. Prices, while softening, remain significantly elevated compared to … Continued

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